Venting (#Meow edition)

I recently uncovered an older thread on Drawar regarding Clients From Hell, and it looks like a good discussion.

I see both sides of the issue: that we all need a place to vent, but you shouldn’t bite the hand that feeds you.

Granted, it’s fun to chuckle from time to time about some of the ridiculous things you hear (“why won’t the animated GIF move when I print it?”), but like I said, you should be nice to the people who pay your bills. I’ve never met a designer who hasn’t been frustrated at some point. Why do you think they gather at the local watering hole and “talk shop” — where “talking shop” is really code for griping about one thing or another?

I guess my take is this: find a way to vent, but don’t jeopardize your business. Or just tweet “#meow” as my friend Kate likes to do when she’s frustrated.

Just don’t make a habit of venting too much; it’s not good for you. Find a way to move on.

Building a Color Palette

Color has a tremendous impact on the success of a design. Truly, that success depends on whether the design meets the objectives of the desired outcome.

With that in mind, it’s important to figure out what your project’s goal is before even beginning a color palette. Is this going to be a purely informational subway map? Or an advertisement for a soft drink? Both may be very colorful but in different ways and for different reasons.

Now that you have a goal in mind, what kind of mood do you want to create with this piece? In the case of the subway map, color can be used to clearly indicate different train lines. In the case of the soft drink ad, color can be used to create excitement. If your design were a person speaking, what kind of voice would they use? Loud or quiet? Confident? Commanding? Sexy?

Finally, what action do people need to take when they see this? Does the color call attention to that action? (more…)

The Basics of Web Typography

As you probably know, there aren’t a lot of options for working with type just straight out of the box. There are at most about two dozen more or less “universal” fonts, and there’s really not a lot of differentiation among them. For example, Times New Roman and Georgia are pretty common on both Mac and PC, and they’re different enough that to many people they’re fairly different, but that makes up about 90% of serif fonts actually in use on the web.

There are a variety of ways to use non-standard fonts on the web: images in place of text, SIFR, Flash, Cufon, and my favorite: @font-face in conjunction with a font hosting service or hosting a web-licensed font yourself.

(I gave a presentation at PodCamp 2010 about web typography. Slides included.)

I won’t get into the how of the different technologies and techniques right now, but I will get into the why of good web typography. The principles are really the same as they are in print: stick with two or three typefaces that work well in a variety of applications and sizes. Pick a headline font and stick with it. Choose a body font that is legible: it should be spaced properly with a good measure (line length).

In general it’s a good idea to stick with the standard font stack for body type and use something unique for the headlines and subheadlines since the standard fonts are already optimized for the screen and have been refined and tweaked and perfected over the years. It depends on the technique you’re using, but using a “fancy” font on the body could really slow the page down. In other words, use the fancy fonts sparingly!

(I know, I break this rule here on this site as nearly everything is set in Theano Didot. It’s optimized [and licensed! and free!] for the web so I think it works just fine. Legibility is a concern when it’s pretty small, so it may not be around forever.)

Finally, make sure you establish a hierarchy (yeah, I talk about that a lot) by making smart use of your fonts with their size, color, and case. It’s also a good idea to work with a scale so everything harmonizes.

Building your audience

I recently talked about the different groups I’m part of. For a long time I was part of perhaps three or four different groups that had a little bit of overlap, with the overlap being me.

Venn diagram of you and your networks

For all the differences in the groups, most of it is pretty localized, and always has been, despite the way the Internet connects us with people from all over the world. At least for me there has been a trend in “hyperlocal” websites, from coupon sites like Groupon to local reporting like Nashvillest.

This spring I went to my third PodCamp Nashville and I realized how many amazing people are around me, and I realized how poorly I’ve done at getting to know those people. So, personally, I’m making an effort to go to more events just so I can get to know the smart people around me. The opportunity to learn is tremendous. We all have so much to share with each other, not just online but in person. It’s great to meet up for coffee and exchange ideas. Sure, you can tweet people while sitting at home in your bunny slippers, but there’s nothing like sitting across the table from someone and talking and laughing.

The temptation is strong to somehow turn that meeting into a sales pitch, but that’s a quick way to turn people off. We’ve all been there: that old friend who finds you on Facebook and wants to meet for lunch, and you discover they’re trying to sell you something. It leaves you feeling used.

Relationships are more important than money. Unfortunately, money is what keeps the lights on. (If I could give NES a painting or a drawing to pay the bills, I’d be paid in full for several years out!)

But the thing is, I have faith that if you freely give and share with your audience with no strings attached, they will gladly pay you what you have to offer them when you do make the ask, because you know just what they need. A few weeks ago I had a conversation with Jeff Goins over coffee and we talked about this.

Jeff pointed out that it’s what Copyblogger, John Saddington, Chris Brogan, and Seth Godin do. They’ve built a special niche audience by continually giving away so much for free. They’ve built their credibility and reputations by providing quality content that helps their audience. They are good listeners and know just what their audience is looking for, whether or the audience asks directly. (Seth Godin in particular seems to be great at reading between the lines and encouraging us to figure it out on our own.) Then they leverage the information gleaned from listening to provide that audience with exactly what they need, either by selling it to them directly or by some affiliate technique.

To recap:

  1. Build your audience. Find people you resonate with, and cultivate your relationships with them.
  2. Truly listen to your audience and connect with them. Chris Brogan calls this “growing bigger ears.”
  3. Share freely with that audience and show them respect, and you’ll never go hungry.

Relaunching Chrome47

Chrome47 Logo After several months of start-and-stop work due to (paying) projects, the new site is finally live! I’m sure there will be a few kinks to be ironed out over the next few days (or weeks) as posts accumulate and people start using the site. I can already tell I need to get better social media integration, etc.

There were a couple of main motivators for launching the new site. The main thing was that the old one was out of date. Sure, some of the same portfolio pieces are here, too, but there are a lot of other pieces on the new site. Also, it’s all in WordPress. One database. I used a custom post type called “Portfolio” to manage the portfolio. It sure beats using a hack to isolate posts categorized as “portfolio” like I did on BradBlackman.com, but that was before I knew there was such a thing.

Now there’s a blog. (You’re looking at it right now.) The old site didn’t even have one. I’m hoping that with the blog I can build up a little bit of credibility (thought leadership) and just help people out. I’m planning on posting every Monday. I’ve “backlogged” a bunch of posts so that there is at least a little content here already, but be on the lookout for new content every Monday morning. We’ll see how that posting schedule goes, though.

Well, grab the Chrome47 RSS feed and put it in your Google Reader (or whatever) or if you’d like, get blog updates in your inbox.

Hope to see you around!

Tricks for Identifying Typefaces

There are plenty of tools available to help you identify typefaces (fonts), such as WhatTheFont and Identifont, as well as the experts in the forums at Typophile. You can always consult the FontShop TypeNavigator or even the FontBook. You can always break out your copy of Bringhurst for a list of great fonts along with their histories.

But let’s say you want to get better at identifying fonts on your own. (more…)

The Basics of Typography

Typography is fascinating. Since I was a kid I’ve been amazed by how letterforms can take so many different shapes and express so many different things other than just a simple “A” or “B” or “C”. Even the way a letter is drawn impacts how it is perceived.

There are a lot of resources out there to help you understand the nuances of typography, especially I Love Typography and Typophile, so I will just touch on some basics.

The five main styles of type that you need to know are serif, sans-serif, Roman, italic, and script. (more…)

Designer Translation Monkey

Last month on Freelance Switch’s Freelance Freedom comic strip, N.C. Winters published a cartoon titled “Client Translation Monkey.”

Client Translation Monkey

It’s funny since it underscores the disconnect and language barrier between designers and their clients. The language barrier goes both ways: Designers are mystified by what clients are talking about, and clients scratch their heads trying to figure out what language designers are speaking.

This divide is a problem in the art world, where those who don’t know the language are intimidated by museums and galleries, and it doesn’t help that those who know the arcane terminology tend to look down on those who lack the vocabulary to talk about it.

And in the design world, the worst is when designers go so far as to make fun of their their clients’ stupidity in public.

Of course, a good designer will take the time to educate his/her client, empowering the client to better articulate their needs. Designers, if a client knew exactly how to tell you what they want, they would’ve told you already.

So with all that in mind, dear client, here is a cheat sheet for understanding what your designer is talking about. (more…)

The 300-word promise

Leo Babauta is something of a minimalist guru. He wrote The Power of Less and runs the successful Zen Habits blog, and his theme is that of self-improvement through simplifying and minimizing. A while back, he posted a manifesto of sorts in the 400 word promise.

It’s my goal to aim for 300-400 words in each post, though it will occasionally go way over, depending on the topic at hand.

Why? Because it forces me to be concise and it respects the reader’s time and attention. We’re all busy.

Also, remember the fact that every American school child memorizes at least part of Abraham Lincoln’s Gettysburg Address. Nobody can remember what the other guy talked about at the same occasion.

Who is Your Community?

Growing up, I was aware that I was part of different groups or communities. I had one group of friends at school, and another group at church, and then various friends around the neighborhood. There was a little overlap, but not a lot.

When I got to college, the groups got larger and more diversified. I had my art major friends, friends from the dorm (which was part of a somewhat larger circle that included the girls we hung out with), and then the friends of whomever I was dating at the time. Each group had a different flavor.

After college, the groups became even more polarized. There were people I never saw outside of work, church, art shows, or what have you. Only recently have I started to see more overlap between my different circles, which is really pretty nice.

For me, my groups (more…)